FitSM Foundation Training - Cambridge - 16 July 2018 (ELIXIR)

Session

Intro to ITSM and FitSM Standard

0

16 Jul 2018, 09:00

V1-20, The Media Suite (ELIXIR Hub, South Building)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions