FitSM Foundation Training - Cambridge - 16 July 2018 (ELIXIR)

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

3

16 Jul 2018, 13:15

V1-20, The Media Suite (ELIXIR Hub, South Building)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Service management – Processes: Configuration, Change, Release and Deployment Management
• Selected sample exam questions