FitSM Foundation Training - Location/Date TBD 2018 (ELITRANS)

Session

Intro to ITSM and FitSM Standard

0

1 Oct 2018, 09:00

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions