FitSM Foundation Training - Amsterdam - 24 Sept 2018 (SURFsara)

Session

Intro to ITSM and FitSM Standard

0

24 Sept 2018, 09:00

VK 1 & 2 (SURFsara)

Conveners

Intro to ITSM and FitSM Standard

• Malgorzata Krakowian (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions