FitSM Advanced Training in Service Planning and Delivery - Amsterdam - 25-26 Sept 2018 (SURFsara)

Session

Customer and Supplier Relationship Management; Process interfaces and dependencies

26 Sept 2018, 13:00

VK 1 & 2 (SURFsara)

Conveners

Customer and Supplier Relationship Management; Process interfaces and dependencies

• Sy Holsinger (EGI.eu)

Description

• Customer relationship management (CRM)
• Supplier relationship management (SUPPM)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation