FitSM Advanced Training in Service Operation and Control - Amsterdam - 27-28 Sept 2018 (SURFsara)

Session

Continual Service Improvement Management (CSI); Process interfaces and dependencies

28 Sept 2018, 13:00

VK 1 & 2 (SURFsara)

Conveners

Continual Service Improvement Management (CSI); Process interfaces and dependencies

• Malgorzata Krakowian (EGI.eu)

Description

• Continual Service Improvement Management (CSI)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation