FitSM Foundation Training - Didcot - 11 Dec 2018 (STFC/RAL)

Session

Intro to IT Service Management (ITSM) and the FitSM Standard

0

11 Dec 2018, 08:45

R78 Training Room (STFC/RAL)

Conveners

Intro to IT Service Management (ITSM) and the FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions