FitSM Foundation Training - Didcot - 13 Dec 2018 (STFC/RAL)

Session

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

0

13 Dec 2018, 10:45

R78 Training Room (STFC/RAL)

Conveners

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management
• Service management – Processes: Service Availability and Continuity, Capacity, Information Security Management
• Selected sample exam questions