FitSM Foundation Training - Didcot - 13 Dec 2018 (STFC/RAL)

Session

CSI, ITSM Implementation and related standards/frameworks

2

13 Dec 2018, 15:00

R78 Training Room (STFC/RAL)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation