FitSM Foundation Training - Didcot - 13 Dec 2018 (STFC/RAL)

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

3

13 Dec 2018, 13:00

R78 Training Room (STFC/RAL)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Service management – Processes: Configuration, Change, Release and Deployment Management
• Selected sample exam questions