FitSM Foundation Training - Amsterdam - 4 Dec 2018 (SURFsara)

Session

CSI, ITSM Implementation and related standards/frameworks

2

4 Dec 2018, 15:00

TBC (SURFsara)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Malgorzata Krakowian (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation