(Cancelled) FitSM Foundation Training - Trondheim - 21-22 May 2019 (Sigma2)

Session

Intro to ITSM and FitSM Standard

0

21 May 2019, 12:45

TBD (Norwegian University of Science and Technology)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions