(Cancelled) FitSM Foundation Training - Trondheim - 21-22 May 2019 (Sigma2)

Session

CSI, ITSM Implementation and related standards/frameworks

2

22 May 2019, 09:15

TBD (Norwegian University of Science and Technology)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation