FitSM Foundation Training - Amsterdam - 9 May 2019 (EGI Conference co-location)

Session

Intro to ITSM and FitSM Standard

0

9 May 2019, 08:45

H3.31 (Nikhef)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions