FitSM Foundation Training - Amsterdam - 9 May 2019 (EGI Conference co-location)

Session

CSI, ITSM Implementation and related standards/frameworks

2

9 May 2019, 15:00

H3.31 (Nikhef)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation