FitSM Advanced Training in Service Planning and Delivery (SPD) - Amsterdam - 17-19 June 2019

Session

Customer and Supplier Relationship Management; Process interfaces and dependencies

19 Jun 2019, 09:00

Amsterdam Science Park

Conveners

Customer and Supplier Relationship Management; Process interfaces and dependencies

• Owen Appleton (NA)

Description

• Customer relationship management (CRM)
• Supplier relationship management (SUPPM)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation