IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This two-day Advanced level course aims to provide individuals with deeper knowledge into the ITSM processes focusing on service planning and delivery.
*Prices include lunch, coffee breaks, room facilities, administration overhead, EGI Foundation is VAT exempt for delivery of professional training courses.
*Communication of results, and availability for download through personal client area, provided by the certification authority APMG.
The current version of the FitSM Advanced training slides and other material can be found here: https://www.fitsm.eu/downloads/