Session

Selected general aspects of establishing a service management system (SMS)

4 Dec 2019, 10:45
R78, Training Room (STFC)

R78, Training Room

STFC

Harwell Campus, Didcot OX11 0QX

Conveners

Selected general aspects of establishing a service management system (SMS)

  • Sy Holsinger (EGI.eu)

Description

Top management responsibility
– Commitment and leadership
– Governance and policies
Documentation
– Documents and records
– Document control
Defining the scope of service management
The PDCA cycle applied to the SMS
– Planning service management (PLAN)
– Implementing service management (DO)
– Monitoring and reviewing service management (CHECK)
– Continually improving service management (ACT)

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