FitSM Foundation Training - Vienna - 21 October 2019 (EODC)

Session

Intro to ITSM and FitSM Standard

0

21 Oct 2019, 09:00

Atrium 2 (EODC)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions