FitSM Foundation Training - Vienna - 21 October 2019 (EODC)

Session

CSI, ITSM Implementation and related standards/frameworks

2

21 Oct 2019, 15:00

Atrium 2 (EODC)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation