FitSM Foundation Training - Hinxton - 22 November 2019 (EBI)

Session

CSI, ITSM Implementation and related standards/frameworks

2

22 Nov 2019, 15:00

Meadow Room, South Building (Wellcome Trust Genome Campus)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Owen Appleton (NA)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation