FitSM Foundation Training - Hinxton - 22 November 2019 (EBI)

Friday, 22 November 2019 - 08:45
Wellcome Trust Genome Campus (Meadow Room, South Building)

        : Sessions
    /     : Talks
        : Breaks
22 Nov 2019
AM
09:00
Getting Settled-In (until 09:15) (Meadow Room, South Building)
09:15
Intro to ITSM and FitSM Standard - Owen Appleton (NA) (until 10:30) (Meadow Room, South Building)
09:15 Coffee/Tea / Getting Settled-In   (Meadow Room, South Building)
10:30 --- Coffee Break ---
10:45
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Owen Appleton (NA) (until 12:15) (Meadow Room, South Building)
PM
12:15 --- Lunch ---
13:00
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Owen Appleton (NA) (until 14:45) (Meadow Room, South Building)
14:45 --- Coffee Break ---
15:00
CSI, ITSM Implementation and related standards/frameworks - Owen Appleton (NA) (until 16:15) (Meadow Room, South Building)
16:15 --- Coffee Break ---
16:30
Exam (until 17:15) (Meadow Room, South Building)