FitSM Foundation Training - Bologna - 14 November 2019 (Net Service)

Session

CSI, ITSM Implementation and related standards/frameworks

2

14 Nov 2019, 15:00

TBC (Net Service Digital Hub)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation