FitSM Foundation Training - Amsterdam - 7-8 Nov 2019 (OPERAS-P)

Session

Intro to ITSM and FitSM Standard

0

7 Nov 2019, 13:00

VK 1 & 2 (Ground Floor) (Amsterdam Science park)

Conveners

Intro to ITSM and FitSM Standard

• Owen Appleton (NA)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions