FitSM Foundation Training - Amsterdam - 7-8 Nov 2019 (OPERAS-P)

Session

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

0

7 Nov 2019, 14:45

VK 1 & 2 (Ground Floor) (Amsterdam Science park)

Conveners

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

• Owen Appleton (NA)

Description

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management
• Service management – Processes: Service Availability and Continuity, Capacity, Information Security Management
• Selected sample exam questions