FitSM Foundation Training - Amsterdam - 7-8 Nov 2019 (OPERAS-P)

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

3

7 Nov 2019, 16:45

VK 1 & 2 (Ground Floor) (Amsterdam Science park)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Owen Appleton (NA)

Description

• Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Service management – Processes: Configuration, Change, Release and Deployment Management
• Selected sample exam questions