FitSM Foundation Training - Amsterdam - 7-8 Nov 2019 (OPERAS-P)

Session

CSI, ITSM Implementation and related standards/frameworks

2

8 Nov 2019, 09:15

VK 1 & 2 (Ground Floor) (Amsterdam Science park)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Owen Appleton (NA)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation