FitSM Foundation Training - Oxford - 15 January 2020 (Diamond)

Session

Intro to ITSM and FitSM Standard

0

15 Jan 2020, 09:00

G54 (Diamond House)

Conveners

Intro to ITSM and FitSM Standard

• Owen Appleton (NA)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

0. Coffee/Tea / Getting Settled-In

15/01/2020, 09:00