FitSM Foundation Training - Oxford - 15 January 2020 (Diamond)

Session

CSI, ITSM Implementation and related standards/frameworks

2

15 Jan 2020, 15:00

G54 (Diamond House)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Owen Appleton (NA)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation