(CANCELLED) FitSM Foundation Training - Amsterdam - 27 March 2020 (CESSDA)

Session

Intro to ITSM and FitSM Standard

0

27 Mar 2020, 09:00

VK1-2 (Ground Floor) (EGI/SURFsara Building)

Conveners

Intro to ITSM and FitSM Standard

• Malgorzata Krakowian (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

0. Coffee/Tea / Getting Settled-In

27/03/2020, 09:00