(CANCELLED) FitSM Foundation Training - Amsterdam - 27 March 2020 (CESSDA)

Session

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

0

27 Mar 2020, 10:45

VK1-2 (Ground Floor) (EGI/SURFsara Building)

Conveners

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

• Malgorzata Krakowian (EGI.eu)

Description

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management
• Service management – Processes: Service Availability and Continuity, Capacity, Information Security Management
• Selected sample exam questions