(CANCELLED) FitSM Foundation Training - Amsterdam - 27 March 2020 (CESSDA)

Session

CSI, ITSM Implementation and related standards/frameworks

2

27 Mar 2020, 15:00

VK1-2 (Ground Floor) (EGI/SURFsara Building)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Malgorzata Krakowian (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation