(CANCELLED) FitSM Foundation Training - Karlsruhe - 19-20 May 2020 (EOSC-hub Week co-location)

Session

Intro to ITSM and FitSM Standard

0

19 May 2020, 14:00

Seminar Room (ZKM | Center for Art and Media)

Conveners

Intro to ITSM and FitSM Standard

• Malgorzata Krakowian (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions