(CANCELLED) FitSM Foundation Training - Karlsruhe - 19-20 May 2020 (EOSC-hub Week co-location)

Session

CSI, ITSM Implementation and related standards/frameworks

2

20 May 2020, 11:00

Seminar Room (ZKM | Center for Art and Media)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation