FitSM Foundation Training - Remote/Zoom - 21-22 July 2020

Session

Intro to ITSM and FitSM Standard

0

21 Jul 2020, 13:00

Zoom

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions