FitSM Foundation Training - Remote/Zoom - 21-22 July 2020

Session

CSI, ITSM Implementation and related standards/frameworks

2

22 Jul 2020, 11:00

Zoom

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation