Conveners
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM
- Malgorzata Krakowian (EGI.eu)
Description
- Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
- Service management – Processes: Configuration, Change, Release and Deployment Management
- Selected sample exam questions
