Name: FitSM Foundation Training - Remote - 7-8 October 2020 (DIAMOND)
Start: 2020-10-07T09:15:00+01:00
End: 2020-10-08T14:00:00+01:00
Location: Zoom

FitSM Foundation Training - Remote - 7-8 October 2020 (DIAMOND)

from Wednesday, 7 October 2020 (09:15) to Thursday, 8 October 2020 (14:00)

Monday, 5 October 2020
Tuesday, 6 October 2020
Wednesday, 7 October 2020
09:15 Log in, set up, round table - Owen Appleton (EGI.eu)
Log in, set up, round table
- Owen Appleton (EGI.eu)
09:15 - 09:30
09:30 Service and service management: Introduction, terms and concepts - Owen Appleton (EGI.eu)
Service and service management: Introduction, terms and concepts
- Owen Appleton (EGI.eu)
09:30 - 10:30
10:30 Break
Break
10:30 - 10:45
10:45 The FitSM standard series & Service management – General aspects, Exam questions - Owen Appleton (EGI.eu)
The FitSM standard series & Service management – General aspects, Exam questions
- Owen Appleton (EGI.eu)
10:45 - 12:00
12:00 Lunch
Lunch
12:00 - 13:00
13:00 Service management – Processes: SPM, SLM, SRM - Owen Appleton (EGI.eu)
Service management – Processes: SPM, SLM, SRM
- Owen Appleton (EGI.eu)
13:00 - 14:15
14:15 Break
Break
14:15 - 14:30
14:30 Service management – Processes: SACM, CAPM, ISM, Exam questions - Owen Appleton (EGI.eu)
Service management – Processes: SACM, CAPM, ISM, Exam questions
- Owen Appleton (EGI.eu)
14:30 - 15:45
15:45 Break
Break
15:45 - 16:00
16:00 Service management – Processes: CRM, SUPPM. Wrap up for the day - Owen Appleton (EGI.eu)
Service management – Processes: CRM, SUPPM. Wrap up for the day
- Owen Appleton (EGI.eu)
16:00 - 16:45
16:45 Additional discussion / backup time - Owen Appleton (EGI.eu)
Additional discussion / backup time
- Owen Appleton (EGI.eu)
16:45 - 17:00
Thursday, 8 October 2020
08:50 Log in, set up - Owen Appleton (EGI.eu)
Log in, set up
- Owen Appleton (EGI.eu)
08:50 - 09:00
09:00 Service management – Processes: ISRM, PM, CONFM - Owen Appleton (EGI.eu)
Service management – Processes: ISRM, PM, CONFM
- Owen Appleton (EGI.eu)
09:00 - 10:00
10:00 Break
Break
10:00 - 10:15
10:15 Service management – Processes: CHM, RDM, CSI, Exam questions - Owen Appleton (EGI.eu)
Service management – Processes: CHM, RDM, CSI, Exam questions
- Owen Appleton (EGI.eu)
10:15 - 11:15
11:15 Break
Break
11:15 - 11:30
11:30 Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep - Owen Appleton (EGI.eu)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
- Owen Appleton (EGI.eu)
11:30 - 12:30
12:30 Break, pre exam
Break, pre exam
12:30 - 13:00
13:00 Exam - Owen Appleton (EGI.eu)
Exam
- Owen Appleton (EGI.eu)
13:00 - 14:00