Name: FitSM Foundation Training - Remote - 24-25 Feb 2021 - EOSC Community
Start: 2021-02-24T08:15:00+00:00
End: 2021-02-25T13:00:00+00:00
Location: Zoom

FitSM Foundation Training - Remote - 24-25 Feb 2021 - EOSC Community

from Wednesday, 24 February 2021 (08:15) to Thursday, 25 February 2021 (13:00)

Monday, 22 February 2021
Tuesday, 23 February 2021
Wednesday, 24 February 2021
08:15 Log in, set up, round table - Owen Appleton (EGI.eu)
Log in, set up, round table
- Owen Appleton (EGI.eu)
08:15 - 08:30
08:30 Service and service management: Introduction, terms and concepts - Owen Appleton (EGI.eu)
Service and service management: Introduction, terms and concepts
- Owen Appleton (EGI.eu)
08:30 - 09:30
09:30 Break
Break
09:30 - 09:45
09:45 The FitSM standard series & Service management – General aspects, Exam questions - Owen Appleton (EGI.eu)
The FitSM standard series & Service management – General aspects, Exam questions
- Owen Appleton (EGI.eu)
09:45 - 11:00
11:00 Lunch
Lunch
11:00 - 12:00
12:00 Service management – Processes: SPM, SLM, SRM - Owen Appleton (EGI.eu)
Service management – Processes: SPM, SLM, SRM
- Owen Appleton (EGI.eu)
12:00 - 13:15
13:15 Break
Break
13:15 - 13:30
13:30 Service management – Processes: SACM, CAPM, ISM, Exam questions - Owen Appleton (EGI.eu)
Service management – Processes: SACM, CAPM, ISM, Exam questions
- Owen Appleton (EGI.eu)
13:30 - 14:45
14:45 Break
Break
14:45 - 15:00
15:00 Service management – Processes: CRM, SUPPM. Wrap up for the day - Owen Appleton (EGI.eu)
Service management – Processes: CRM, SUPPM. Wrap up for the day
- Owen Appleton (EGI.eu)
15:00 - 15:45
15:45 Additional discussion / backup time - Owen Appleton (EGI.eu)
Additional discussion / backup time
- Owen Appleton (EGI.eu)
15:45 - 16:00
Thursday, 25 February 2021
07:50 Log in, set up - Owen Appleton (EGI.eu)
Log in, set up
- Owen Appleton (EGI.eu)
07:50 - 08:00
08:00 Service management – Processes: ISRM, PM, CONFM - Owen Appleton (EGI.eu)
Service management – Processes: ISRM, PM, CONFM
- Owen Appleton (EGI.eu)
08:00 - 09:00
09:00 Break
Break
09:00 - 09:15
09:15 Service management – Processes: CHM, RDM, CSI, Exam questions - Owen Appleton (EGI.eu)
Service management – Processes: CHM, RDM, CSI, Exam questions
- Owen Appleton (EGI.eu)
09:15 - 10:15
10:15 Break
Break
10:15 - 10:30
10:30 Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep - Owen Appleton (EGI.eu)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
- Owen Appleton (EGI.eu)
10:30 - 11:30
11:30 Break, pre exam
Break, pre exam
11:30 - 12:00
12:00 Exam - Owen Appleton (EGI.eu)
Exam
- Owen Appleton (EGI.eu)
12:00 - 13:00