Name: FitSM Foundation Training - Remote - 25-26 March 2021 - NeIC
Start: 2021-03-25T08:45:00+01:00
End: 2021-03-26T15:00:00+01:00
Location: Zoom

FitSM Foundation Training - Remote - 25-26 March 2021 - NeIC

from Thursday, 25 March 2021 (08:45) to Friday, 26 March 2021 (15:00)

Monday, 22 March 2021
Tuesday, 23 March 2021
Wednesday, 24 March 2021
Thursday, 25 March 2021
08:45 Log in, set up, round table - Sy Holsinger (EGI.eu)
Log in, set up, round table
- Sy Holsinger (EGI.eu)
08:45 - 09:00
09:00 Service and service management: Introduction, terms and concepts - Sy Holsinger (EGI.eu)
Service and service management: Introduction, terms and concepts
- Sy Holsinger (EGI.eu)
09:00 - 10:30
10:30 Break
Break
10:30 - 10:45
10:45 The FitSM standard series & Service management – General aspects, Exam questions - Sy Holsinger (EGI.eu)
The FitSM standard series & Service management – General aspects, Exam questions
- Sy Holsinger (EGI.eu)
10:45 - 12:00
12:00 Lunch
Lunch
12:00 - 13:00
13:00 Service management – Processes: SPM, SLM, SRM - Sy Holsinger (EGI.eu)
Service management – Processes: SPM, SLM, SRM
- Sy Holsinger (EGI.eu)
13:00 - 14:15
14:15 Break
Break
14:15 - 14:30
14:30 Service management – Processes: SACM, CAPM, ISM, Exam questions - Sy Holsinger (EGI.eu)
Service management – Processes: SACM, CAPM, ISM, Exam questions
- Sy Holsinger (EGI.eu)
14:30 - 15:45
15:45 Break
Break
15:45 - 16:00
16:00 Service management – Processes: CRM, SUPPM. Wrap up for the day - Sy Holsinger (EGI.eu)
Service management – Processes: CRM, SUPPM. Wrap up for the day
- Sy Holsinger (EGI.eu)
16:00 - 16:45
16:45 Additional discussion / backup time - Sy Holsinger (EGI.eu)
Additional discussion / backup time
- Sy Holsinger (EGI.eu)
16:45 - 17:00
Friday, 26 March 2021
08:45 Log in, set up - Sy Holsinger (EGI.eu)
Log in, set up
- Sy Holsinger (EGI.eu)
08:45 - 09:00
09:00 Service management – Processes: ISRM, PM, CONFM - Sy Holsinger (EGI.eu)
Service management – Processes: ISRM, PM, CONFM
- Sy Holsinger (EGI.eu)
09:00 - 10:15
10:15 Break
Break
10:15 - 10:30
10:30 Service management – Processes: CHM, RDM, CSI, Exam questions - Sy Holsinger (EGI.eu)
Service management – Processes: CHM, RDM, CSI, Exam questions
- Sy Holsinger (EGI.eu)
10:30 - 11:45
11:45 Break
Break
11:45 - 12:00
12:00 Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep - Owen Appleton (EGI.eu)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
- Owen Appleton (EGI.eu)
12:00 - 13:00
13:00 Break, pre exam
Break, pre exam
13:00 - 14:00
14:00 Exam - Owen Appleton (EGI.eu)
Exam
- Owen Appleton (EGI.eu)
14:00 - 15:00