Name: FitSM Foundation Training - Remote - 22-23 April 2021 - Metacenter
Start: 2021-04-22T08:45:00+02:00
End: 2021-04-23T15:00:00+02:00
Location: Zoom

FitSM Foundation Training - Remote - 22-23 April 2021 - Metacenter

from Thursday, 22 April 2021 (08:45) to Friday, 23 April 2021 (15:00)

Monday, 19 April 2021
Tuesday, 20 April 2021
Wednesday, 21 April 2021
Thursday, 22 April 2021

08:45 Log in, set up, round table
Log in, set up, round table
08:45 - 09:00

09:00 Service and service management & The FitSM standard
Service and service management & The FitSM standard
09:00 - 10:30
Introduction, terms and concepts The FitSM standard series General aspects of IT service management Exam questions

10:30 Break
Break
10:30 - 10:45

10:45 Service management – Processes: SPM, SLM
Service management – Processes: SPM, SLM
10:45 - 12:00

12:00 Lunch
Lunch
12:00 - 13:00

13:00 Service management – Processes: SRM, SACM, CAPM, ISM
Service management – Processes: SRM, SACM, CAPM, ISM
13:00 - 14:15

14:15 Break
Break
14:15 - 14:30

14:30 Service management – Processes: CRM, SUPPM
Service management – Processes: CRM, SUPPM
14:30 - 15:30

15:30 Break
Break
15:30 - 15:45

15:45 Service management – Processes: ISRM, PM
Service management – Processes: ISRM, PM
15:45 - 16:45

16:45 Additional discussion / backup time
Additional discussion / backup time
16:45 - 17:00
Friday, 23 April 2021

08:45 Log in, set up
Log in, set up
08:45 - 09:00

09:00 Service management – Processes: CHM, CONFM
Service management – Processes: CHM, CONFM
09:00 - 10:00

10:00 Break
Break
10:00 - 10:30

10:30 Service management – Processes: RDM, CSI, Benefits, Risks & Challenges of Implementing ITSM
Service management – Processes: RDM, CSI, Benefits, Risks & Challenges of Implementing ITSM
10:30 - 11:45

11:45 Break
Break
11:45 - 12:45

12:45 Related standards and frameworks, Exam preparation / sample exam, Q&A
Related standards and frameworks, Exam preparation / sample exam, Q&A
12:45 - 13:45

13:45 Break, pre exam
Break, pre exam
13:45 - 14:00

14:00 Exam
Exam
14:00 - 15:00