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08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
Welcome Coffee / Getting settled in
Atrium 2, EODC
08:30 - 09:00
FitSM Foundation wrap-up & ITSM basics
Sy Holsinger
Atrium 2, EODC
09:00 - 10:30
Coffee/Tea Break
Atrium 2, EODC
10:30 - 10:45
Selected general aspects of establishing a service management system (SMS)
Sy Holsinger
Atrium 2, EODC
10:45 - 12:15
Lunch
Atrium 2, EODC
12:15 - 13:00
Service Portfolio Management (SPM)
Sy Holsinger
Atrium 2, EODC
13:00 - 14:15
Coffee/Tea Break
Atrium 2, EODC
14:15 - 14:30
Service Level Management (SLM); Service Reporting Management (SRM)
Sy Holsinger
Atrium 2, EODC
14:30 - 15:45
Coffee/Tea Break
Atrium 2, EODC
15:45 - 16:00
Service Availability & Continuity Management (SACM)
Sy Holsinger
Atrium 2, EODC
16:00 - 17:15
Wrap-up, Next Day Overview
Atrium 2, EODC
17:15 - 17:30
Updating the timetable...
