Name: FitSM Foundation Training - Remote - 19-20 July 2021
Start: 2021-07-19T08:45:00+02:00
End: 2021-07-20T15:00:00+02:00
Location: Zoom

FitSM Foundation Training - Remote - 19-20 July 2021

from Monday, 19 July 2021 (08:45) to Tuesday, 20 July 2021 (15:00)

Monday, 19 July 2021

08:45 Log in, set up, round table
Log in, set up, round table
08:45 - 09:00

09:00 Service and service management: Introduction, terms and concepts
Service and service management: Introduction, terms and concepts
09:00 - 10:30

10:30 Break
Break
10:30 - 10:45

10:45 The FitSM standard series & Service management – General aspects, Exam questions
The FitSM standard series & Service management – General aspects, Exam questions
10:45 - 12:00

12:00 Lunch
Lunch
12:00 - 13:00

13:00 Service management – Processes: SPM, SLM, SRM
Service management – Processes: SPM, SLM, SRM
13:00 - 14:15

14:15 Break
Break
14:15 - 14:30

14:30 Service management – Processes: SACM, CAPM, ISM, Exam questions
Service management – Processes: SACM, CAPM, ISM, Exam questions
14:30 - 15:45

15:45 Break
Break
15:45 - 16:00

16:00 Service management – Processes: CRM, SUPPM. Wrap up for the day
Service management – Processes: CRM, SUPPM. Wrap up for the day
16:00 - 16:45

16:45 Additional discussion / backup time
Additional discussion / backup time
16:45 - 17:00
Tuesday, 20 July 2021

08:45 Log in, set up
Log in, set up
08:45 - 09:00

09:00 Service management – Processes: ISRM, PM, CONFM
Service management – Processes: ISRM, PM, CONFM
09:00 - 10:15

10:15 Break
Break
10:15 - 10:30

10:30 Service management – Processes: CHM, RDM, CSI, Exam questions
Service management – Processes: CHM, RDM, CSI, Exam questions
10:30 - 11:45

11:45 Break
Break
11:45 - 12:00

12:00 Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
12:00 - 13:00

13:00 Break, pre exam
Break, pre exam
13:00 - 14:00

14:00 Exam
Exam
14:00 - 15:00