IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
Through FitSM, the aim is to conduct effective IT service management in the EOSC federated environment and achieving a baseline level of ITSM, which can also act in support of ‘management interoperability’ in federated environments (e.g. EOSC).
In addition, participants have an opportunity to receive a formal certification backed by certification authority APMG for anyone successfully passing the exam (20 multiple choice questions, 13 required to pass).
This one-day Foundation level course provides an agnostic introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards, and details the formal requirements defined within it.
Don’t miss out on this opportunity to advance your IT service management skills and take your organisation’s service delivery to the next level. Enrol in the FitSM Foundation Training today and begin your journey towards ITSM mastery and professional growth!
Duration
8 hours (plus 30-minute exam)
Target audience
All individuals involved in the provisioning of (federated) IT services.
Candidates who wish to progress to advanced level of the qualification and certification scheme
Training Schedule and Location at EGI2024
Dates:
- Monday, 30th September: 14:00 - 18:00
- Tuesday, 1st October: 9:00 - 12:30
Venue: CMCC (Via Marco Biagi, 5, 73100 Lecce, Italy)
Requirements:
None
A limited number of tickets:
The training is supposed to be delivered from a minimum of 6 to a maximum of 15 trainees.
Cost
Early Bird Course Fee: €450 (Certification Fee Included - €82 ) + VAT
Course Fee: €550 (Certification Fee Included - €82 ) + VAT
EGI Federation members pay the discounted price of 180 EUR + VAT (Certification Fee Included - €82). Unsure about eligibility? Contact us at events@egi.eu.
What is included in the fee
- In-person training (not online)
- EGI training material
- Catering
- Facility
- APMG Exam + APMG Certificate upon success (€82 + VAT) - a second try is permitted upon failure
- Free access to the FitSM Workshop on Thursday 3rd of October
Why Choose FitSM Foundation Training?
Gain In-Depth Knowledge: Understand the fundamental principles of ITSM and how they apply to your organisation.
Master the FitSM Process Model: Learn to navigate and implement the FitSM-aligned processes seamlessly within your team.
Achieve Professional Recognition: earn the prestigious FitSM Foundation certificate issued by APMG, demonstrating your expertise and commitment to excellence.
What’s in it for you?
Enhanced Service Delivery: Implementing FitSM standards can significantly boost your IT service availability, reliability, and user-centric focus.
Cost Efficiency: Optimise your processes to achieve greater cost savings without compromising on service quality.
Immediate Application: Start applying FitSM-compliant processes within your organisation as soon as you complete the course.
Course Highlights
Neutral Introduction: Provides a balanced introduction to ITSM and the FitSM process-driven model, comparable to other standards like ITIL and ISO20k.
Official Certification: Successfully pass the exam (20 multiple-choice questions, 13 needed to pass) and receive a certification endorsed by APMG, recognised globally for its excellence.
Exam
30 minutes, at the end of the training
Closed book, i.e. no aids are allowed
20 multiple-choice questions (four possible answers for each question, one correct answer per question)
At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
Exam scores
Certificates for those passing the exam with unique certificate license number
*Communication of results, and availability for download through personal client area, provided by the certification authority APMG
Related downloads
The current versions of all parts of the FitSM standard can be found here: https://www.fitsm.eu/downloads/
