Name: FitSM Foundation Training - Internal Training
Start: 2024-09-04T09:00:00+02:00
End: 2024-09-04T18:00:00+02:00
Location: Online

FitSM Foundation Training - Internal Training

Wednesday, 4 September 2024 - 09:00

Monday, 2 September 2024
Tuesday, 3 September 2024
Wednesday, 4 September 2024

09:00 Getting Settled-In
Getting Settled-In
09:00 - 09:15
Room: Online

09:15 Intro to ITSM and FitSM Standard
Intro to ITSM and FitSM Standard
09:15 - 10:00
Room: Online - Service and service management: Introduction, terms and concepts - The FitSM standard series & Service management – General aspects - Selected sample exam questions

10:00 Break
Break
10:00 - 10:15
Room: Online

10:15 Service Management Processes - SPM, SLM, SRM, SACM, CAPM
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
10:15 - 11:30
Room: Online - Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity - Selected sample exam questions

11:30 Break
Break
11:30 - 11:45
Room: Online

11:45 Service management Processes: ISM, CRM, SUPPM, ISRM, PM
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
11:45 - 13:00
Room: Online - Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management - Selected sample exam questions

13:00 Lunch
Lunch
13:00 - 14:00

14:00 Service management – Processes: CONFM, CHM, RDM, CSI
Service management – Processes: CONFM, CHM, RDM, CSI
14:00 - 15:15
Room: Online - Configuration, Change, Release and Deployment Management, Continual Service Improvement - Sample exam & exam preparation

15:15 Break
Break
15:15 - 15:30
Room: Online

15:30 ITSM Implementation and related standards/frameworks
ITSM Implementation and related standards/frameworks
15:30 - 16:45
Room: Online - Benefits, Risks & Challenges of Implementing ITSM - Related standards and frameworks - Sample exam & exam preparation

16:45 Break
Break
16:45 - 17:00
Room: Online

17:00 Exam
Exam
17:00 - 18:00
Room: Online