Name: FitSM Foundation Training - SURF
Start: 2024-11-28T09:00:00+01:00
End: 2024-11-28T18:00:00+01:00
Location: SURF

FitSM Foundation Training - SURF

Thursday, 28 November 2024 - 09:00

Monday, 25 November 2024
Tuesday, 26 November 2024
Wednesday, 27 November 2024
Thursday, 28 November 2024

09:00 Intro to ITSM and FitSM Standard
Intro to ITSM and FitSM Standard
09:00 - 10:30
Room: Meeting Room - Service and service management: Introduction, terms and concepts - The FitSM standard series & Service management – General aspects - Selected sample exam questions

10:30 Break
Break
10:30 - 10:45
Room: Meeting Room

10:45 Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM, CRM, SUPPM
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM, CRM, SUPPM
10:45 - 12:30
Room: Meeting Room - Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity, Information Security, Customer and Supplier Relationship Management - Selected sample exam questions

12:30 Lunch
Lunch
12:30 - 13:30

13:30 Service management Processes: ISRM, PM, CONFM, CHM, RDM
Service management Processes: ISRM, PM, CONFM, CHM, RDM
13:30 - 15:00
Room: Meeting Room - Service management – Processes: Incident and Service Request, Problem, Configuration, Change, Release and Deployment Management - Selected sample exam questions

15:00 Break
Break
15:00 - 15:15
Room: Meeting Room

15:15 Service management – Processes: CSI and other
Service management – Processes: CSI and other
15:15 - 16:15
Room: Meeting Room - Continual Service Improvement, Benefits, Risk and Challenges of Implementing ITSM, Relates Standards and Frameworks - Sample exam & exam preparation

16:15 Break
Break
16:15 - 16:30
Room: Meeting Room

16:30 Exam
Exam
16:30 - 17:30
Room: Meeting Room