Name: FitSM Foundation Training - iMagine
Start: 2025-01-10T09:00:00+01:00
End: 2025-01-10T18:00:00+01:00
Location: Online

FitSM Foundation Training - iMagine

Friday, 10 January 2025 - 09:00

Monday, 6 January 2025
Tuesday, 7 January 2025
Wednesday, 8 January 2025
Thursday, 9 January 2025
Friday, 10 January 2025
09:00 Getting Settled - Elia Bellussi
Getting Settled
- Elia Bellussi
09:00 - 09:15
Room: Zoom
09:15 Intro to ITSM and FitSM Standard - Elia Bellussi
Intro to ITSM and FitSM Standard
- Elia Bellussi
09:15 - 10:00
Room: Zoom - Service and service management: Introduction, terms and concepts - The FitSM standard series & Service management – General aspects - Selected sample exam questions
10:00 Coffee Break
Coffee Break
10:00 - 10:15
Room: Zoom
10:15 Service Management Processes - SPM, SLM, SRM, SACM, CAPM - Elia Bellussi
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
- Elia Bellussi
10:15 - 11:30
Room: Zoom - Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity - Selected sample exam questions
11:30 Coffee Break
Coffee Break
11:30 - 11:45
Room: Zoom
11:45 Service management Processes: ISM, CRM, SUPPM, ISRM, PM - Elia Bellussi
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
- Elia Bellussi
11:45 - 13:00
Room: Zoom - Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management - Selected sample exam questions
13:00 Lunch Break
Lunch Break
13:00 - 14:00
Room: Zoom
14:00 Service management – Processes: CONFM, CHM, RDM, CSI - Elia Bellussi
Service management – Processes: CONFM, CHM, RDM, CSI
- Elia Bellussi
14:00 - 15:15
Room: Zoom - Configuration, Change, Release and Deployment Management, Continual Service Improvement - Sample exam & exam preparation
15:15 Coffee Break
Coffee Break
15:15 - 15:30
Room: Zoom
15:30 ITSM Implementation and related standards/frameworks - Elia Bellussi
ITSM Implementation and related standards/frameworks
- Elia Bellussi
15:30 - 16:45
Room: Zoom - Benefits, Risks & Challenges of Implementing ITSM - Related standards and frameworks - Sample exam & exam preparation
16:45 Coffee Break
Coffee Break
16:45 - 17:00
Room: Zoom

17:00 Exam
Exam
17:00 - 18:00
Room: Zoom