10th TCB meeting (phone conference)

Session

Service desk & Ticket management

10 Feb 2012, 15:30

phone conference

Conveners

Service desk & Ticket management

• Michel Drescher (EGI.EU)

3. Processing top priority and very urgent tickets

Ales Krenek (CESNET)

10/02/2012, 15:30

The process for dealing with GGUS tickets of "top priority" and "very urgent" priority is presented.

4. Ticket management for "urgent" and "less urgent" tickets

Ales Krenek (CESNET)

10/02/2012, 15:40

The DMSU will present the process how it will manage GGUS tickets with "urgent" and "less urgent" priority

5. Ticket solution time / ETA

Michel Drescher (EGI.EU)

10/02/2012, 15:50

Based on the Technology Provider estimates for availability of software changes for GGUS tickets the calculation process and histogram presentation of the ticket solution time will be presented.