EGI-PRACE meeting on helpdesk services

Name: EGI-PRACE meeting on helpdesk services
Start: 2012-07-10T09:00:00+02:00
End: 2012-07-10T11:05:00+02:00
Location: No location set

Tuesday 10 Jul 2012, 09:00 → 11:05 Europe/Amsterdam

Tiziana Ferrari (EGI.EU)

- 09:00 → 09:15
  
  Introduction 15m
  
  MAPPER requirement "End users should have a single point of contact for both EGI and PRACE infrastructures, as contacting each site independently is far too inconvenient. Need for a common knowledge base and set of good practices for both end users and 1-st line support"
  
  Speaker: Dr Tiziana Ferrari (EGI.EU)
  
  MAPPER Requirements
- 09:15 → 09:35
  
  Technical overview of the EGI helpdesk: GGUS 20m
- 09:35 → 09:55
  
  Technical overview of PRACE heldpesk 20m
- 09:55 → 11:00
  
  Discussion 1h 5m