Meeting URL: http://evo.caltech.edu/evoNext/koala.jnlp?meeting=MIM9Ms2I22D2Di9a9IDa9I
Access details will be sent to all participants by email.
Agenda (preliminary):
- Organisational issues: (10')
* Chair person
Suggestion: Richard McLennan (EGI)
* Name of this group:
Suggestion: Helpdesk Advisory Team -> HAT
* Meeting time and frequency
Suggestion: Thursdays after the GGUS release from 14:00 to 15:00 (http://www.doodle.com/zqnxbh96rc6u3bag)
- Access to GGUS system: https://rt.egi.eu/rt/Ticket/Display.html?id=4347 (10')
- Ticket escalation process for TPs (25')
* https://wiki.egi.eu/wiki/EGI_DMSU_Ticket_Followup
* https://documents.egi.eu/document/1104
* https://indico.egi.eu/indico/getFile.py/access?resId=0&materialId=minutes&confId=1091
* https://wiki.egi.eu/wiki/GGUS:Ticket_monitoring
- Changes in yesterday's GGUS release (5') [optional]
* https://ggus.eu/pages/owl.php
- Plans for the next GGUS release on 28th of November (5') [optional]
* https://savannah.cern.ch/support/?group=esc
* https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
- AOB (5')
